Refund policy

Returns and refunds

We want your order to arrive correctly and in good condition. Please read this policy before ordering.

Damaged, defective, or incorrect items

Contact Morrow & Paw within 30 days of delivery if an item arrives damaged, is defective, or is not what you ordered. Include your order number and a description of the issue. We may request photos or a short video to help resolve it.

For a confirmed issue, you may choose a replacement at no additional cost or a refund for the affected item, including applicable tax and any shipping charge attributable to that item. You will not have to pay return shipping. Please contact us before sending anything back; we will provide instructions if a return is needed.

Change-of-mind returns

We do not offer returns or exchanges for a change of mind, accidental purchases, or personal preference after an order has shipped. This does not limit your rights when an item is defective, damaged, incorrect, or not as described.

Cancellations and delayed orders

Contact us as soon as possible to request cancellation. We will cancel and refund an order if it has not entered fulfillment. If we cannot ship within the stated processing time, we will notify you and offer the choice of agreeing to a revised shipping date or cancelling for a full refund of the unshipped order.

Missing deliveries

If your order has not arrived, contact us with your order number. We will investigate with the fulfillment partner and carrier and arrange an appropriate replacement or refund where the order is confirmed lost.

Refunds

We will notify you when your refund is approved and submit it promptly to the original payment method. Your bank or payment provider may take additional time to post it. No restocking fee applies to approved issue-related returns.

Contact us

Use our contact form for all return, refund, or delivery requests. Do not send items to the address on the parcel without our instructions.

This policy does not exclude or restrict any rights or remedies you have under applicable consumer protection laws.